
In Outlook, go to File > Account Settings > Account Settings. Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. You should keep in mind, however, that there are different methods to do this. Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Add an additional shared mailbox in Outlook
#Outlook identity problem how to#
In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly.

Every member is able to read and send email messages to and from the shared mailbox itself.

A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions.
